Importance

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Abstract

The automated, computerized voice message storage and redelivery system (SRS) provides for the receipt, recordation and storage into individual computer files of telephonic messages received from subscribers who telephone into the computer system and respond either verbally or via touch-tone keypad to verbal prompts by the SRS in order to enter scheduling data and who then record voice message(s) in response to prompts by the SRS. The SRS receives the subscriber's scheduling data and verbal message. The SRS automatically checks its files every minute of every day and, upon detecting a scheduled call telephones the predetermined number. When the recipient telephone is answered, the SRS listens for a human voice. If a human voice is detected, the SRS then replays the previously recorded voice message. If a human voice is not detected, the SRS terminates the telephone call and then does one of two things depending upon the previously recorded request of the subscriber. The SRS redials the predetermined number every three to four minutes until (1) the telephone call is answered and the SRS does detect a human voice and then delivers the previously recorded voice message or (2) the SRS fails on six or more consecutive attempts and then abandons the dialing sequence altogether. Alternatively, the SRS accesses all of the predetermined telephone numbers assigned to the subscriber and then dials each number in cascading fashion until (1) the telephone call is answered and the SRS does detect a human voice whereupon the SRS delivers the previously recorded voice message or (2) the SRS fails on six or more consecutive attempts and then abandons the dialing sequence altogether.

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First Claim