Automatic call distribution groups in call center management systems

United States of America Patent

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May 11, 2004
Grant Date
May 8, 2003
app pub date
Nov 8, 2001
filing date
Nov 8, 2001

priority date (Note)
Expired

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Abstract

The present invention is directed to a multi-switch telecommunications system which propagates automatically entity changes for one switch group member to all members of the group and/or aggregates performance and other types of information for all members of a selected switch grouping.

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Patent Owner(s)

Patent Owner	Address
AVAYA TECHNOLOGY CORP	211 MOUNT AIRY ROAD BASKING RIDGE NEW JERSEY 07920 UNITED STATES OF AMERICA

International Classification(s)

H04M:TELEPHONIC COMMUNICATION

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[Patents Count]

Inventor(s)

Inventor Name	Address	# of filed Patents	Total Citations
Johns, Robert T	Philadelphia, PA	1	59
Krimstock, Roger I	Boulder, CO	7	100

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Surcharge after expiration - Late payment is unavoidable	$700.00	$350.00	$175.00
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Automatic call distribution groups in call center management systems

Number of patents in Portfolio can not be more than 2000

United States of America Patent

10036680

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PATENT NO	6735299
APP PUB NO	20030086554A1
SERIAL NO	10036680
DOCKET NO

US Family Size	Non-US Coverage
Patent Longevity Expired	Forward Citations

DATE PUBLISHED	PUBLICATION/PATENT NO.	PUBLICATION TYPE
May 11, 2004	US,6735299,B2 US6735299B2	GRANTED PATENT AS SECOND PUBLICATION
May 08, 2003	US,20030086554,A1 US20030086554A1	FIRST PUBLISHED PATENT APPLICATION

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10036680

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