Method and expert system for analysis of crash dumps
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United States of America Patent
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-
May 18, 2004
Grant Date -
N/A
app pub date -
Jun 19, 2000
filing date -
Jun 19, 2000
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An automated method for analyzing crashes of a computer operating system begins with writing a dump file with the operating system state at the time of the crash. The dump file is processed to collect footprint information from the dump file into a footprint file, and a matching underlying cause is found by searching a footprint rule database for a match against the footprint information. Cause and repair information corresponding to the matching underlying cause is then extracted from a knowledgebase and merged with the footprint information for presentation to a technician.
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