Coordination of a telephony handset session with an e-mail session in a universal messaging system
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United States of America Patent
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Jun 8, 2004
Grant Date -
N/A
app pub date -
Aug 11, 2000
filing date -
Aug 11, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method for coordinating a telephony session on a voice messaging platform with an e-mail session on an e-mail messaging platform in an integrated universal messaging system are disclosed. The method, which is carried out by the system, comprises the steps of: (a) receiving a call on the voice messaging platform placed by a subscriber from a telephone handset and processing the call on the voice messaging platform in accordance with a first call flow; (b) invoking from the first call flow, a second call flow that initiates access to the subscriber's account on the e-mail messaging platform, the second call flow executing in parallel with, and asynchronously of, the first call flow; (c) continuing to execute the first call flow while the second call flow is executing; and (d) playing one or more prompts by the first call flow, as needed, to mask at least a portion of any delays experienced in receiving a response from the second call flow.
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