Call distribution
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United States of America Patent
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Jun 8, 2004
Grant Date -
N/A
app pub date -
Aug 31, 2000
filing date -
Mar 31, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A call distribution system, suitable for use in a network supporting a telemarketing call center, maintains call counts at a global data server and at a number of transaction servers which are connected in common to the global data server. A choice is made of either the global count or the local count to be used in addressing a distribution map which determines the destination for a particular call. The distribution map may be a minimum error map which minimizes the deviation from a planned distribution ratio wherever a call sequence is terminated.
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