Local on-hold information service with user-controlled personalized menu
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jun 15, 2004
Grant Date -
Oct 10, 2002
app pub date -
Apr 5, 2001
filing date -
Apr 5, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A telephone user sets up a 'personalized' menu identifying a set of information options from which he or she desires to select when placed on-hold in a telephone system. The user's personal preferences are then saved. When the party later makes a call to a telephone system or is called, and then is placed on-hold, the party's telephone service provider or local equipment accesses the user's personalized menu and offers the one or more information options as defined in the menu. In an illustrative embodiment, the personalized menu options are voiced over the telephone line and the user then makes selections using keypad (i.e. DTMF signaling) or voice input. A response may be interrupted to make another menu selection, or to repeat the current response. If the response being played has not completed when the other party returns, that response is suspended and may be completed when the user is placed back on hold or the call is completed.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully