Standalone ACD system with native signaling system 7 capability
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United States of America Patent
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Jun 22, 2004
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N/A
app pub date -
Aug 19, 1998
filing date -
Aug 19, 1998
priority date (Note) -
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Abstract
A method and apparatus are provided for exchanging control information between a automatic call distributor and a public switched telephone network. The method includes the steps of identifying a subscriber channel between the automatic call distributor and public switched telephone network for use during a communication transaction and exchanging control information regarding the identified data channel over any of a plurality of available control channel between the public switch telephone network and automatic call distributor using nonassociative signaling.
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