Computer implemented automated remote support
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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Jul 6, 2004
Grant Date -
N/A
app pub date -
May 16, 2000
filing date -
May 16, 2000
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
This invention relates to a computer implemented automated remote support in a computing system that utilizes machine learning to provide constantly improving support capability. It comprises a means for parsing input requests, means for automatically executing test cases, a Database for storing data pertaining to behaviour of products and Multiproduct combinations, as well as searching means for searching through the Database for previous occurrences of similar requests. An Expert System utilizing machine learning capabilities generates the final solution and constantly updates the organization of the data in the Database in order to improve the effectiveness of subsequent searches.
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