Method and system for correlating telephone calls with information delivery
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United States of America Patent
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-
Jul 20, 2004
Grant Date -
Sep 11, 2003
app pub date -
Mar 7, 2002
filing date -
Mar 7, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A method and system for correlating information retrieved from a data network, with a telephone call initiated by an initial address message (IAM) at a multi-line facility, such as a call center or a voice access server (VAS), hinges on extracting an identifier string inserted into the user-user-interface field of the IAM, and accompanying the information. The information is used to perform an enhanced service feature which may include aiding the selection of an internal line at call center's call distributor, or the selection and customization of delivery of a service feature, at a VAS. The information may also be displayed at a display terminal associated with a call center agent handling the call.
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