Method and apparatus for controlling a contact center
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United States of America Patent
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Jul 20, 2004
Grant Date -
N/A
app pub date -
Jun 16, 2000
filing date -
Jun 16, 2000
priority date (Note) -
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status (Latency Note)
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Abstract
A switching apparatus for a contact center is integrated into a legacy contact center including a PBX. The switching capacity of both of the PBX and the switch are utilized efficiently by handing off controller specific desktop agents between the central processor and the PBX.
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