Timely shut-down of a real-time work center
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United States of America Patent
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-
Jul 20, 2004
Grant Date -
Dec 5, 2002
app pub date -
Jun 5, 2001
filing date -
Jun 5, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A call center (100) rejects further calls when the sum of the present time, the anticipated call in-queue wait time (112), and the anticipated call service time (114) for this type (106-108) of call exceeds the closing time of the call center. The call center may redirect the rejected calls to another call center if it determines that the other call center can service them by its closing time.
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