Callback imitation as incoming calls

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United States of America Patent

PATENT NO 6771760
SERIAL NO

09400354

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method for managing communication between a communications center and a party outside the center, which center has a central communications switch which is configured to generate incoming call event indications responsive to incoming calls to the center. The method includes receiving a request from the party for a callback, and establishing an outgoing call to the outside party through the switch, responsive to the request, such that the switch generates an incoming call event indication responsive to the outgoing call.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Peres, Yardena Haifa, IL 2 76
Steinwarts, Iris Rehovot, IL 1 72
Vortman, Pnina Haifa, IL 23 853

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