Methods and systems for determining a telecommunications service location using global satellite positioning
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United States of America Patent
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Aug 3, 2004
Issued Date -
N/A
app pub date -
Oct 25, 2001
filing date -
Oct 25, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of 'from' coordinates associated with the first customer service location and at least one set of 'to' coordinates associated with the second customer location; transmitting the 'from' and 'to' coordinates to a mapping system; and, generating directions in the mapping system based on the 'to' and 'from' coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
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