Integration of voice messaging and data systems
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United States of America Patent
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Aug 17, 2004
Grant Date -
N/A
app pub date -
Dec 28, 2001
filing date -
Dec 28, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
An enterprise system includes multiple disparate information systems, such as voice and data systems. An integration server provides for the interaction of information between these systems through the use of enterprise messages and processing rules. Enterprise messages allow for the association of information from disparate information systems, while the processing rules allow for automated interaction between users and information in the disparate information systems.
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