Customer interaction system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Aug 17, 2004
Grant Date -
Oct 10, 2002
app pub date -
Apr 6, 2001
filing date -
Apr 6, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An improved contact center is disclosed in which voice contacts may be processed by agents simultaneously by storing incoming voice and responding to it in near real time. The technique permits an agent at a contact center to process incoming voice contacts in near real time, but to simultaneously handle plural customers in a manner similar to that utilized in web chat applications.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully