Method and system for automating product support
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United States of America Patent
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-
Aug 31, 2004
Grant Date -
Sep 26, 2002
app pub date -
Mar 21, 2001
filing date -
Mar 21, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
According to the teachings of the present invention there are provided a system and method for automatically supporting one or more registered products at a computing device, the computing device being enabled to communicate via a communication network to a support web server, the method comprising: downloading to the computing device a software agent; diagnosing malfunctions of the one or more products at the computing device and transmitting the malfunctions to said web server; communicating from the support web server to the software agent one or more solutions in response to receiving the malfunctions; and installing at least one of the one or more solutions thus transmitted at the computing device.
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