Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
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United States of America Patent
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Sep 14, 2004
Grant Date -
Oct 16, 2003
app pub date -
Apr 11, 2002
filing date -
Apr 11, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.
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Family
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