Method and apparatus for providing user specific web-based help in a distributed system environment
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Sep 28, 2004
Grant Date -
N/A
app pub date -
Dec 29, 2000
filing date -
Jun 23, 2000
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
The present invention provides a system in which a user can login to a World Wide Web server's (Web) application page and get help on the features assigned to an instrument such as a telephone or a service such as a voicemail system that is a configurable asset specifically assigned to that user. The on-line help is preferably kept in text and/or multimedia format on a server. The entity or that is displaying the help information is preferably a different entity than the service provider device that is providing the functionality or service to the asset. A synchronization process occurs so that the server providing the Web-based help has a database of features assigned to the user as well as other information about the user.
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