Importance

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Abstract

Computerized method and system for servicing a selected piece of equipment made up of a plurality of systems and subject to unique system configurations and servicing requirements are provided. The method allows to respectively provide a database including detailed system configuration data regarding a selected piece of equipment, and a database including service modules for facilitating the servicing of equipment of a group of equipment that includes a selected piece of equipment. The method further allows to provide a respective identifier for uniquely identifying any selected equipment, and an input/output device to communicate with the databases. Respective accessing steps allow to access the database having configuration data to interface with the detailed system configuration data, and the database having the service modules to interface with at least one of the service modules. Configuration data about the selected equipment, using the respective identifier for the equipment, is communicated from the database including detailed system configuration data to the input/output device, wherein service personnel at a service site may access the detailed configuration data to select a service action appropriate for the system configuration of the selected piece of equipment, and may access a service module for the system configuration of the selected piece of equipment to facilitate taking such service action.

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First Claim