Menuing method and system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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Nov 16, 2004
Grant Date -
Mar 27, 2003
app pub date -
Sep 27, 2001
filing date -
Sep 27, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for menuing on a voice response unit (VRU) or the like that avoids creating customer confusion on low volume calls that results in customer service representatives having to spend time clearing up that confusion without otherwise adversely affecting the system. For example, a menu for non-bankruptcy reaffirmation account and the like is included in the menus of a credit card VRU system. The menu and its sub-menus eliminate the options of balance transfers and credit limit increases that are inapplicable to those customers and result in an inordinate number of lengthy conversations.
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