Method, system, and computer-readable media for performing speech recognition of indicator tones
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United States of America Patent
Stats
-
Nov 16, 2004
Issued Date -
N/A
app pub date -
Jan 24, 2002
filing date -
Dec 21, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An automated method for conducting an outdial telephone campaign, with the method comprising at least the following. At least one target telephone number is selected from a plurality of target telephone numbers, and the at least one target telephone number is dialed. A status resulting from the dialing is identified, including receiving an indicator signal, such as an SIT tone, resulting from the dialing of the at least one target telephone number and a message associated with the indicator signal, and automatically converting the message to a text equivalent. The status is associated with the at least one target telephone number. The above steps are repeated until the outdial campaign is complete. Apparatus, systems, and computer- or machine-readable media for performing the above method are also disclosed.
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