Voice messaging system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6823047
SERIAL NO

09464593

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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In the present invention there is provided a method, apparatus and system for providing a subscriber to a messaging system, such as a voice messaging system, with detailed personal information data associated with the source of a stored message (i.e., the caller that left the message). In addition to recording a message for the called party, the calling party's personal information is transmitted from a repository (such as, for example, the calling party's voice messaging system) which is received and stored by the called party's voice messaging system. In general terms, a communications device of the subscriber (i.e., the called party) is presented with the stored personal information data of the caller in the form of an information signal, by way, for example, an IVR system, which relays the stored personal information data associated with the source of the stored message to the subscriber. The subscriber may then, again through perhaps an IVR system, respond to the received message using one or more of the communications methods described by the stored personal information data.

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Patent Owner(s)

Patent OwnerAddress
AVAYA INC211 MOUNT AIRY ROAD BASKING RIDGE NJ 07920

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cruickshank, Brian Oakville, CA 51 1859

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