US Patent No: 6,829,348
Number of patents in Portfolio can not be more than 2000
System for customer contact information management and methods for using same
Stats
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Dec 7, 2004
Issued date -
Apr 26, 2000
filing date -
09/559,837
serial no -
In Force
status
Importance
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Abstract
The present invention is directed toward a system and method for providing complete customer contact management across a variety of customer contact channels so that businesses, or clients (i.e., those businesses using the services of the system and method of the present invention), can manage and develop relationships with their customers. In one example, the present invention provides an efficient way in which clients can obtain information from the various customer contact channels and use this information to, for example, increase sales and enhance business productivity. In another example, the present invention provides a useful mechanism by which clients can monitor customers' preferences for products or services, so that the client can develop new products and services or modify existing products and services to meet the demand of the customers. The present invention also provides an improved system capable of retrieving customer contact information from a plurality of contact channels, storing, that information, and performing subsequent processes, such as making the data available to the clients in the form of, for example, reports.
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First Claim
Related Publications
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International Classification(s)
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Cited Art
| Patent Info | (Count) | # Cites | Year |
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| 5,867,495 System, method and article of manufacture for communications utilizing calling, plans in a hybrid network | 546 | 1996 | |
| 6,377,567 System and method for distributing data collected from call center services | 24 | 1997 | |
| 6,490,350 Monitoring system for telephony resources in a call center | 68 | 1997 | |
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| 5,809,242 Electronic mail system for displaying advertisement at local computer received from remote system while the local computer is off-line the remote system | 295 | 1996 | |
| 5,848,397 Method and apparatus for scheduling the presentation of messages to computer users | 446 | 1996 | |
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| 5,748,711 Telephone transaction processing as a part of call transport | 23 | 1995 | |
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| 5,819,260 Phrase recognition method and apparatus | 74 | 1996 | |
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| 5,883,891 Method and apparatus for increased quality of voice transmission over the internet | 123 | 1996 | |
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| 5,812,784 Method and apparatus for supporting multiple, simultaneous services over multiple, simultaneous connections between a client and network server | 100 | 1997 | |
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| 5,884,032 System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent | 659 | 1995 | |
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| 5,794,207 Method and apparatus for a cryptographically assisted commercial network system designed to facilitate buyer-driven conditional purchase offers | 1304 | 1996 | |
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| 5,910,946 Wireless internet network architecture for voice and data communications | 83 | 1997 | |
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| 5,790,790 Electronic document delivery system in which notification of said electronic document is sent to a recipient thereof | 591 | 1996 | |
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| 5,734,823 Systems and apparatus for electronic communication and storage of information | 346 | 1996 | |
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| 5,958,007 Automatic and secure system for remote access to electronic mail and the internet | 112 | 1997 | |
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| 6,480,598 Methods and apparatus for automating the telephone operator services | 6 | 1998 | |
Patent Citation Ranking
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Jun 7, 2016 |
| Fee | Large entity fee | small entity fee | micro entity fee |
|---|---|---|---|
| Surcharge - 11.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
| Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |