US Patent No: 6,829,585
Number of patents in Portfolio can not be more than 2000
Web-based method and system for indicating expert availability
Stats
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Dec 7, 2004
Issued date -
Jul 6, 2000
filing date -
09/610,927
serial no -
In Force
status
Importance
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Abstract
An expert availability system provides an integrated approach to providing users of a computer system with assisted help on a specific subject, problem or project as well as indicating expert availability and queue statistics through a graphical applet. The system further offers flexibility in providing direct human interaction by linking a group of experts through a web site. For a specific subject, the system provides two distinct paths to the user, an Education Path and an Expert Assistance Path. The system further provides the user an opportunity to contact an expert through a direct e-mail link, or to chat on-line with an expert and to obtain phone call assistance at the user's request.
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First Claim
Related Publications
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International Classification(s)
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Cited Art
| Patent Info | (Count) | # Cites | Year |
|---|---|---|---|
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| 5,987,117 Method of dynamic load sharing between systems with automatic telephone call distributors | 49 | 1997 | |
| 6,230,287 Web based help desk | 159 | 1998 | |
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| 4,872,122 Interactive statistical system and method for predicting expert decisions | 65 | 1987 | |
| 5,005,143 Interactive statistical system and method for predicting expert decisions | 60 | 1989 | |
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| 4,835,683 Expert information system and method for decision record generation | 41 | 1986 | |
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| 5,517,405 Expert system for providing interactive assistance in solving problems such as health care management | 267 | 1993 | |
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| 6,134,318 System and method for telemarketing through a hypertext network | 73 | 1997 | |
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| 5,757,904 Context-sensitive presentation of information to call-center agents | 148 | 1996 | |
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| 6,046,762 Multimedia telecommunication automatic call distribution system | 208 | 1997 | |
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| 6,122,358 Operator connection control method | 8 | 1997 | |
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| 6,223,165 Method and apparatus to connect consumer to expert | 151 | 2000 | |
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| 6,177,932 Method and apparatus for network based customer service | 118 | 1998 | |
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| 6,490,350 Monitoring system for telephony resources in a call center | 68 | 1997 | |
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| 6,513,013 System and method for providing expert referral over a network with real time interaction with customers | 47 | 2000 | |
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| 5,805,776 Device for automatic generation of a knowledge base for a diagnostic expert system | 8 | 1995 | |
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| 6,067,525 Integrated computerized sales force automation system | 170 | 1995 | |
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| 5,815,554 Method and system for indicating operator availability | 35 | 1997 | |
Patent Citation Ranking
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Jun 7, 2016 |
| Fee | Large entity fee | small entity fee | micro entity fee |
|---|---|---|---|
| Surcharge - 11.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
| Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |