System and method for providing a caller identification to a called party for calls relayed through a call center
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United States of America Patent
Stats
-
Dec 14, 2004
Grant Date -
N/A
app pub date -
Oct 30, 2000
filing date -
Oct 30, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system for providing a telephone number of a calling party to a called party for calls being handled at a call center. First the call center receives a first call set-up message in a switching system to set-up an incoming call to a terminal in the call center. The call center then extends the incoming call from the switching system to the terminal. The call center then receives a request in the switching system from the terminal to set-up an outgoing call to a called party. The call center then generates a second call set-up message including an identification of the calling party and the call set-up message to the called party.
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