Business model, system and method for voice and/or data communications with local business

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6836476
SERIAL NO

09465538

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An apparatus, computer readable medium and method for communicating over a telecommunications network, such as the Internet, with a provider of a service, such as a business. A method for communicating over a telecommunications network with a local representative of an entity, comprising the steps of: receiving, over a data telecommunications network, a request for a connection with a local representative of an entity from a subscriber, wherein the data telecommunications network supports simultaneous voice and data connection over a single line from the subscriber to an Internet Service Provider (ISP) site; determining the geographical location of the subscriber; translating the request from the directory listing database a local representative of the entity that is the geographically nearest to the subscriber requesting a connection; and establishing a voice connection between the subscriber requesting the connection with the local representative of the entity.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dunn, James M Ocean Ridge, FL 88 4157
Stern, Edith H Boca Raton, FL 194 8888
Willner, Barry E Briarcliff Manor, NY 229 7859

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