Method and system for providing information to an external user regarding the availability of an agent
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United States of America Patent
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Feb 1, 2005
Grant Date -
N/A
app pub date -
Jun 14, 2001
filing date -
Jun 14, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A method and system are provided for availing to an external user, in real time, particular information regarding the availability of at least one agent in an automatic call distribution ('ACD') system, e.g., prior to the connection being made. Initially, status data is received from the ACD system. The status data may include a number of agents available on the ACD system and/or a current wait time that at least one further user is waiting to be connected the agent. Then, the status data is configured so that the external user is able to obtain the particular information based on the status data.
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