Method for categorizing, describing and modeling types of system users
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United States of America Patent
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Feb 8, 2005
Issued Date -
N/A
app pub date -
Apr 30, 2002
filing date -
Jun 3, 1998
priority date (Note) -
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Abstract
A method is provided for modeling types of customer service representatives that use a customer service representative interface. The models are used to provide data for designing the customer service representative interface. The method includes identifying behavior types of customer service representatives that use the customer service representative interface and modeling the identified behavior types of the customer service representatives to design a desired customer service representative interface.
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