Adaptive feedback control in e-service management
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United States of America Patent
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-
Feb 15, 2005
Grant Date -
Sep 12, 2002
app pub date -
Oct 26, 2001
filing date -
Oct 27, 2000
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method and system is described that adaptively adjusts an eService management system by using feedback control. Behavior experts are distributed at different levels of the hierarchy of the eService management system. Within the hierarchy, feed-forward reasoning is performed from lower level behavior experts to the higher level behavior experts. A method for identifying bottlenecks is described and utilized. The performance of these behavior experts is compared with various objective functions. The discrepancies are used to adjust the system.
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