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• 15 United States
• 10 France
• 8 Japan
• 7 China
• 5 Korea
• 2 Other

Patent Owner(s)

Patent Owner	Address
WILMINGTON TRUST NATIONAL ASSOCIATION AS ADMINISTRATIVE AGENT	1100 NORTH MARKET STREET WILMINGTON DE 19890

International Classification(s)

• H04M:TELEPHONIC COMMUNICATION

• [Classification Symbol]

• [Patents Count]

Inventor(s)

Inventor Name	Address	# of filed Patents	Total Citations
Beckstrom, Robert	Bolingbrook, IL	8	130
Bonifazi, Carlo	Woodridge, IL	15	825
Dezonno, Anthony	Bloomingdale, IL	35	1009
Hodson, Jeff	Wheaton, IL	16	204
Michelson, Mark	Elburn, IL	7	103
Power, Mark	Carol Stream, IL	4	57
Shambaugh, Craig	Wheaton, IL	6	131
Sumner, Roger	Batavia, IL	12	122

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Maintenance Fees

Fee	Large entity fee	small entity fee	micro entity fee	due date

Fee	Large entity fee	small entity fee	micro entity fee
Surcharge after expiration - Late payment is unavoidable	$700.00	$350.00	$175.00
Surcharge after expiration - Late payment is unintentional	$1,640.00	$820.00	$410.00

DATE PUBLISHED	PUBLICATION/PATENT NO.	PUBLICATION TYPE
March 15, 2005	US,6868153,B2   US6868153B2	GRANTED PATENT AS SECOND PUBLICATION
September 18, 2003	US,20030174829,A1   US20030174829A1	FIRST PUBLISHED PATENT APPLICATION

Full Text

US Patent No: 6868153

Customer touch-point scoring system

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