Automatic call distribution system and method
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Mar 22, 2005
Grant Date -
N/A
app pub date -
Oct 18, 2000
filing date -
Oct 19, 1999
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method and system for automatically distributing calls from calling parties to agents in a telephonic service provider facility, in which a database associates specific calling parties with specific agents. An identifier of a calling party is compared to identifiers in the database and the calling party is connected to the agent with whom the calling party has been associated if the identifier matches one in the database. If the identifier of the calling party does not match one of the identifiers in the database, a voice message is provided to the calling party to urge the calling party to provide a further identifier, which is then compared to the identifiers in the database. If the further identifier matches one of the identifiers in the database, the calling party is connected to the agent with whom the calling party has been associated.
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Family
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