Method of providing a user interface for audio telecommunications systems
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United States of America Patent
Stats
-
Apr 26, 2005
Grant Date -
Jun 5, 2003
app pub date -
Dec 3, 2001
filing date -
Dec 3, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a voice segment that is audibly played to the caller. The IVR system receives control input in which a second plurality of menu options are received. The menu options in the second plurality are selected from any of the previously presented individual menu options. The selected menu options can be temporarily saved in a memory location in the IVR system. The IVR system can retrieve the selected menu options from the memory location. The second plurality of menu options for the menu level is played to the caller to give the caller control over which part or parts of the menu options are to be repeated.
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