System and methodology for voice activated access to multiple data sources and voice repositories in a single session

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United States of America Patent

PATENT NO 6891932
APP PUB NO 20030123618A1
SERIAL NO

10015026

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Abstract

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A system and method and computer program for seamlessly accessing multiple data sources and voice repositories using voice commands in a single phone call session. The system comprises of voice grammars that span various contexts for all data sources and voice repositories, a telephony platform, an automatic speech recognition engine, extractors for extracting information from the data sources and voice repositories and an interpreter for controlling the extractors and telephony platform. It is the co-operation between the voice grammars and the telephony platform, controlled by a VoiceXML interpreter that enables this seamless access to information from the multiple data sources and voice repositories.

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Patent Owner(s)

Patent OwnerAddress
CISCO TECHNOLOGY INC170 WEST TASMAN DRIVE SAN JOSE CA 95134

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bhargava, Gautam Cupertino, CA 40 1526
Bhasin, Ramneek Cupertino, CA 2 71
Kumar, Slva V Menlo Park, CA 3 278

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