Automatic classification of event data
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United States of America Patent
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May 24, 2005
Grant Date -
May 22, 2003
app pub date -
May 24, 2001
filing date -
May 24, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method and computer-readable medium for providing electronic support and assistance from a server to a client are disclosed. An agent residing on the client monitors events requiring support, such as faults and error messages. When an event requiring support occurs, the client agent collects data associated with the event, formulates a message, and transmits the message to the server. The server applies the event data to support vector machines that classify the data into categories and produce probability scores for each category. Category probability scores that exceed a threshold value cause the server to formulate and transmit a response containing category-specific resolution information to the client. When no matching categories are identified, the response so indicates.
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