Method and apparatus for providing web-based assistance to customers and service representatives
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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May 31, 2005
Grant Date -
N/A
app pub date -
Feb 5, 1999
filing date -
Feb 5, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A web-based application is used to assist customer service representatives or others answer questions about various items such as electronic equipment. The application provides the user with an interface with links to additional pages of information. In one embodiment, the application can be configured to allow the user to answer questions about DSS satellite television systems, including installation, operation and programming information. The web-based application provides information to the user as well as interactive displays that simulate the actual operation of the unit under investigation. The displays can be rotated to assist the user in visualizing the unit under investigation and dialog boxes can be nested to appear when specific portions of a display are selected. For example, the display of a decoder box could be rotated and functional keys selected to obtain additional information about their function.
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Family
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Cited Art Landscape
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