Method and apparatus for managing communications and for creating communication routing rules
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United States of America Patent
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Jun 28, 2005
Grant Date -
Mar 27, 2003
app pub date -
Sep 21, 2001
filing date -
Sep 21, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus for managing communication, such as telephone calls. One or more of a plurality of predetermined values are assigned to each of one or more of a plurality of predetermined characteristics relating to a received communication. A destination is selected based on the assigned values and the communication is routed to the selected destination. Scripts can be generated to route the communication to a specified device of the destination.
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