Methods and systems for proactive on-line communications
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Jun 28, 2005
Grant Date -
N/A
app pub date -
Dec 19, 2000
filing date -
Dec 19, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
On-line communications methods and systems are shown that operate between a website operator and a website visitor visiting a website. A visitor list is maintained that includes visitors currently accessing operator contact-enabled web pages. A visitor path record is maintained that corresponds to at least one visitor in the visitor list by recording information about web pages that a visitor accesses. The visitor may be assigned to a group based on the visitor path record. Information is transmitted to a website visitor in the list of visitors based upon information compiled for the visitor path record. Information is received from the website visitor in response to the transmitted information. The information transmitted to the visitor may include an inquiry or a web-page selected from a pre-determined list, or a dialog with an operator.
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