Caller identification and voice/data synchronization for internet telephony and related applications
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United States of America Patent
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Jul 5, 2005
Grant Date -
Aug 1, 2002
app pub date -
Jan 30, 2001
filing date -
Jan 30, 2001
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Abstract
An data packet network telephony system provides identification information of an end user terminal making an Internet telephone call to a call center terminal and provides a call center agent with the ability to cause an end user terminal making an Internet telephone call to display selected web pages and or to synchronize displays between the agent and end user terminals. In one embodiment, customer identification information is provided in-band. In another embodiment, customer identification information is accomplished out of band, in some cases using an identifier of the PSTN gateway as an index into a table to identify an end user terminal. In another embodiment, an agent may enter DTMF (dual tone multi-frequency tones) to push web pages to an end user terminal. In still other embodiments, a second communications link between the end user terminal and the agent's terminal is established, allowing for data sharing/synchronization.
First Claim
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- 15 United States
- 10 France
- 8 Japan
- 7 China
- 5 Korea
- 2 Other
Patent Owner(s)
- ART TECHNOLOGY GROUP, INC.;ORACLE OTC SUBSIDIARY LLC
International Classification(s)
Inventor(s)
Inventor Name | Address | # of filed Patents | Total Citations |
---|---|---|---|
Hunter, Ian | Oak Hill, VA | 41 | 771 |
Siegrist, Joseph | Silver Spring, MD | 18 | 856 |
Zwa, Amen | Owings Mills, MD | 3 | 485 |
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Fee | Large entity fee | small entity fee | micro entity fee |
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Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |
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