Method and system for routing calls based on a language preference
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United States of America Patent
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Aug 2, 2005
Grant Date -
Jul 24, 2003
app pub date -
Jan 18, 2002
filing date -
Jan 18, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language preference to be stored in some fashion and also allow for that indication to be accessed when the customer places a call that may require communications in a specific language. The indication of the customer's language preference can be accessed upon receipt of the call and appropriate information can be retrieved that enables the call to be routed to a destination to facilitate communication in a customer's preferred language.
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