System and method for automated customer calling

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6928157
APP PUB NO 20040190709A1
SERIAL NO

10820282

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a customer answers the call. The system and method could be configured so that the operator can place calls automatically be selecting customers from customer call lists. The system and method may also allow the operator to cause a pre-recorded audio message to be played to a first customer, or the first customer's answering machine, while the operator proceeds to a second customer call placed over a second telephone line.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddress
CONCENTRIX CVG CUSTOMER MANAGEMENT GROUP INC201 EAST FOURTH STREET CINCINNATI OH 45202

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Price, Timothy M Rockville, MD 44 827

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation