Method and apparatus for gathering and transmitting information for events relating to a networked appliance
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United States of America Patent
Stats
-
Sep 13, 2005
Grant Date -
Oct 3, 2002
app pub date -
Mar 1, 2001
filing date -
Mar 1, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Gathering data and providing messages concerning a networked appliance. A software application in the appliance detects the occurrence of events and records indications of the events in real-time or near real-time. Certain events such as appliance errors, or events for which a user desires notification, are associated with alert messages. Upon detecting one of those events, the software application captures a snapshot or set of the events and transmits to a user machine, system server, or web site the set of events along with the alert message and a link to the system server or web site. Upon viewing the alert message, such as via a web page, the user can enter a command to send the events and alert message to the system server or web site for use in servicing the appliance.
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