Telephone call monitoring system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Oct 25, 2005
Issued Date -
N/A
app pub date -
Feb 19, 2003
filing date -
Feb 14, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A monitoring system for monitoring agent telephonic interactions with customers and a method thereof is provided. The system may comprise a voice logger to receive and record audio of a telephone call received by the agent, a screen logger to receive and record video screen data associated with interactions of the agent with a computer during the telephone call and an event manager to determine whether the interactions meet at least one predefined monitoring condition.
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Family
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