Universal state-aware communications

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United States of America Patent

PATENT NO 6970547
SERIAL NO

10436546

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.

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Patent Owner(s)

  • ONSTATE;TELETECH CUSTOMER CARE MANAGEMENT (IRELAND) LIMITED

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Andrews, Wayne Naples, FL 8 267
Gechter, Jerry Lincoln, MA 16 1756

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