Method and apparatus for providing user support based on contextual information
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United States of America Patent
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Dec 6, 2005
Grant Date -
Mar 6, 2003
app pub date -
Sep 6, 2001
filing date -
Sep 6, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method, apparatus, and computer instructions for providing user support. In response to a user input requesting real-time user support for an application, a request is generated for the real-time user support, wherein the request includes context information regarding the application. The request is sent to initiate a communications link for real-time user support.
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