US Patent No: 6,976,056

Number of patents in Portfolio can not be more than 2000

Apparatus and method for company representatives to monitor and establish live contact with visitors to their website

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Importance

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Abstract

A system for allowing company representatives or web site operators to monitor and track activity of visitors to their web site and proactively establish live contact with the visitor using text messaging. A customer service representative of a website operator can instantly send a message to a visitor in order to help them obtain the most relevant information desired, and to directly answer any questions the visitor may have. A radar screen provides information to the website operator of how people are accessing their website by providing on one screen a visual comparison of the different locations or pages within the website where the visitors are browsing. The radar screen can be divided into sectors representative of each of these locations, and the number of visitors to each one is indicated.

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First Claim

Related Publications

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Patent Owner(s)

Patent OwnerAddressTotal Patents
E.PIPHANY, INC.SAN MATEO, CA24

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kumar, Manu Pittsburgh, PA 3 24

Cited Art

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
6,032,129 Customer centric virtual shopping experience with actors agents and persona 62 1997
6,272,531 Method and system for recognizing and acting upon dynamic data on the internet 15 1998
 
AT&T CORP. (1)
6,175,842 System and method for providing dynamic three-dimensional multi-user virtual spaces in synchrony with hypertext browsing 76 1997
 
EARTHLINK NETWORK, INC. (1)
6,091,417 Graphical user interface 100 1998
 
KANA SOFTWARE, INC. (1)
2001/0054,064 METHOD SYSTEM AND COMPUTER PROGRAM PRODUCT FOR PROVIDING CUSTOMER SERVICE OVER THE WORLD-WIDE WEB 77 1998
 
LUCENT TECHNOLOGIES INC. (1)
6,256,043 Three dimensional virtual reality enhancement techniques 47 1997
 
NEW AURORA CORPORATION (1)
5,877,759 Interface for user/agent interaction 145 1997
 
OPEN INVENTION NETWORK, LLC (1)
5,944,791 Collaborative web browser 278 1996
 
V-CAST, INC. (1)
5,768,528 Client-server system for delivery of online information 410 1996

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
AT&T CORP. (3)
7,412,410 Automated sales support device 1 2005
7,398,230 Automated sales support device 1 2005
7,395,227 Automated sales support device 1 2005
 
AT&T INTELLECTUAL PROPERTY II, L.P. (2)
7,395,224 Automated sales support device 2 2001
7,769,642 Automated sales support system 1 2009
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
7,904,395 Consumer rating and customer service based thereon within a virtual universe 0 2008
8,341,024 Methods and apparatuses for facilitating spontaneous shopping collaboration incorporating consultant's interests 0 2009
 
NEXTCARD, LLC (2)
8,010,422 On-line balance transfers 4 2001
7,756,781 Method and apparatus for a verifiable on line rejection of an applicant for credit 7 2007
 
AMAZON TECHNOLOGIES, INC. (1)
8,046,272 Systems and methods for facilitating real-time product inquiries during online shopping 1 2008
 
DELL PRODUCTS L.P. (1)
7,120,589 System and method for managing customer experience information 2 1999
 
GOOGLE INC. (1)
7,349,827 System and method for reporting website activity based on inferred attribution methodology 21 2002
 
HITWISE PTY. LTD. (1)
7,991,901 Method and system for characterization of online behavior 0 2009
 
PLURIMUS CORPORATION (1)
7,533,179 Method and system for characterization of online behavior 3 2002
 
STATS CHIPPAC LTD. (1)
7,790,503 Semiconductor device and method of forming integrated passive device module 4 2007

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Jun 13, 2013
11.5 Year Payment $7400.00 $3700.00 $1850.00 Jun 13, 2017
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00