US Patent No: 6,976,056

Number of patents in Portfolio can not be more than 2000

Apparatus and method for company representatives to monitor and establish live contact with visitors to their website

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Importance

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Abstract

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A system for allowing company representatives or web site operators to monitor and track activity of visitors to their web site and proactively establish live contact with the visitor using text messaging. A customer service representative of a website operator can instantly send a message to a visitor in order to help them obtain the most relevant information desired, and to directly answer any questions the visitor may have. A radar screen provides information to the website operator of how people are accessing their website by providing on one screen a visual comparison of the different locations or pages within the website where the visitors are browsing. The radar screen can be divided into sectors representative of each of these locations, and the number of visitors to each one is indicated.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
E.PIPHANY, INC.SAN MATEO, CA22

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kumar, Manu Pittsburgh, PA 3 58

Cited Art Landscape

Patent Info (Count) # Cites Year
 
EarthLink Network, Inc. (1)
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INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
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LUCENT TECHNOLOGIES INC. (1)
* 6,256,043 Three dimensional virtual reality enhancement techniques 82 1997
 
FACEBOOK, INC. (1)
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KANA SOFTWARE, INC. (1)
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SILICON VALLEY BANK (1)
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OPEN INVENTION NETWORK, LLC (1)
5,944,791 Collaborative web browser 380 1996
 
AT&T CORP. (1)
* 6,175,842 System and method for providing dynamic three-dimensional multi-user virtual spaces in synchrony with hypertext browsing 137 1997
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
* 2009/0276,704 PROVIDING CUSTOMER SERVICE HIERARCHIES WITHIN A VIRTUAL UNIVERSE 11 2008
* 8,341,024 Methods and apparatuses for facilitating spontaneous shopping collaboration incorporating consultant's interests 0 2009
 
Other [Check patent profile for assignment information] (5)
* 2003/0167,195 System and method for prioritization of website visitors to provide proactive and selective sales and customer service online 55 2003
* 2005/0198,124 System and method for embedded instant messaging collaboration 24 2005
* 2006/0031,144 Automated sales support method & device 2 2005
* 2010/0306,389 RULE BASED MULTIMEDIA COMMUNICATION SYSTEM ON WEB PAGES 6 2009
* 2011/0055,309 Communication in Context of Content 44 2010
 
NEXTCARD, LLC (3)
8,010,422 On-line balance transfers 23 2001
* 2005/0004,864 Implementing a counter offer for an on line credit card application 50 2004
7,756,781 Method and apparatus for a verifiable on line rejection of an applicant for credit 7 2007
 
EXCALIBUR IP, LLC (2)
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* 2011/0191,714 SYSTEM AND METHOD FOR BACKEND ADVERTISMENT CONVERSION 11 2010
 
ONEDEGREE S.R.L. (1)
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NEWEGG INC. (1)
* 2011/0022,962 Method and System Utilizing User-State-Monitoring Objects and Relevant Data to Monitor and Provide Customer Service Online 3 2010
 
COMBOTS PRODUCT GMBH & CO. KG (3)
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* 2004/0148,342 Web site having an event creation element 33 2003
* 2008/0212,490 Method of Setting Up Connections in a Communication Environment, Communication System and Contact Elemenet for Same 2 2005
 
Jobvite, Inc. (2)
8,601,002 Method and system for identifying job candidates 4 2011
9,053,157 Method and system for identifying job candidates 1 2013
 
SAMSUNG ELECTRONICS CO., LTD. (1)
* 2011/0060,989 HELP FILE GENERATING METHOD AND APPARATUS 0 2010
 
AMAZON TECHNOLOGIES, INC. (4)
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8,769,079 Determination and management of click values associated with visitors to web sites 1 2007
* 8,046,272 Systems and methods for facilitating real-time product inquiries during online shopping 3 2008
 
PLURIMUS CORPORATION (4)
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7,991,901 Method and system for characterization of online behavior 11 2009
* 2009/0265,461 METHOD AND SYSTEM FOR CHARACTERIZATION OF ONLINE BEHAVIOR 1 2009
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CONSUMERINFO.COM, INC. (1)
9,342,783 Systems and methods for data verification 0 2012
 
NEW FREEDOM MORTGAGE COMPANY (1)
* 2005/0188,007 System and method for embedding data transmission in a web page 17 2004
 
AT&T INTELLECTUAL PROPERTY II, L.P. (2)
* 7,395,224 Automated sales support device 3 2001
7,769,642 Automated sales support system 1 2009
 
WARGAMING.NET LIMITED (2)
* 7,904,395 Consumer rating and customer service based thereon within a virtual universe 0 2008
* 2009/0307,051 CONSUMER RATING AND CUSTOMER SERVICE BASED THEREON WITHIN A VIRTUAL UNIVERSE 3 2008
 
STATS ChipPAC Pte. Ltd. (2)
7,790,503 Semiconductor device and method of forming integrated passive device module 13 2007
* 2009/0155,959 Semiconductor Device and Method of Forming Integrated Passive Device Module 7 2007
 
PURPLECOMM, INC. (6)
9,336,527 Collaborative website presence 0 2008
* 8,539,057 Website presence 1 2008
* 2009/0210,503 Website presence 2 2008
* 2009/0210,352 Website presence marketplace 2 2008
* 2009/0210,358 Collaborative website presence 3 2008
* 2010/0198,742 Online Social Encountering 16 2009
 
RED HAT, INC. (1)
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GOOGLE INC. (2)
* 7,349,827 System and method for reporting website activity based on inferred attribution methodology 53 2002
8,452,865 System and method for reporting website activity based on inferred attribution methodology 4 2008
 
AT&T CORP. (3)
* 7,412,410 Automated sales support device 1 2005
* 7,398,230 Automated sales support device 1 2005
* 7,395,227 Automated sales support device 1 2005
* Cited By Examiner

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11.5 Year Payment $7400.00 $3700.00 $1850.00 Jun 13, 2017
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