US Patent No: 6,976,056

Number of patents in Portfolio can not be more than 2000

Apparatus and method for company representatives to monitor and establish live contact with visitors to their website

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Abstract

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A system for allowing company representatives or web site operators to monitor and track activity of visitors to their web site and proactively establish live contact with the visitor using text messaging. A customer service representative of a website operator can instantly send a message to a visitor in order to help them obtain the most relevant information desired, and to directly answer any questions the visitor may have. A radar screen provides information to the website operator of how people are accessing their website by providing on one screen a visual comparison of the different locations or pages within the website where the visitors are browsing. The radar screen can be divided into sectors representative of each of these locations, and the number of visitors to each one is indicated.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
E.PIPHANY, INC.SAN MATEO, CA24

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kumar, Manu Pittsburgh, PA 3 35

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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AT&T CORP. (1)
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EarthLink Network, Inc. (1)
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KANA SOFTWARE, INC. (1)
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LUCENT TECHNOLOGIES INC. (1)
6,256,043 Three dimensional virtual reality enhancement techniques 62 1997
 
NEW AURORA CORPORATION (1)
5,877,759 Interface for user/agent interaction 156 1997
 
OPEN INVENTION NETWORK, LLC (1)
5,944,791 Collaborative web browser 318 1996
 
SILICON VALLEY BANK (1)
5,768,528 Client-server system for delivery of online information 497 1996

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
AT&T CORP. (3)
7,412,410 Automated sales support device 1 2005
7,398,230 Automated sales support device 1 2005
7,395,227 Automated sales support device 1 2005
 
PLURIMUS CORPORATION (3)
7,533,179 Method and system for characterization of online behavior 11 2002
7,991,901 Method and system for characterization of online behavior 5 2009
8,463,919 Process for associating data requests with site visits 5 2011
 
AMAZON TECHNOLOGIES, INC. (2)
8,769,079 Determination and management of click values associated with visitors to web sites 0 2007
8,046,272 Systems and methods for facilitating real-time product inquiries during online shopping 2 2008
 
AT&T INTELLECTUAL PROPERTY II, L.P. (2)
7,395,224 Automated sales support device 3 2001
7,769,642 Automated sales support system 1 2009
 
GOOGLE INC. (2)
7,349,827 System and method for reporting website activity based on inferred attribution methodology 37 2002
8,452,865 System and method for reporting website activity based on inferred attribution methodology 1 2008
 
NEXTCARD, LLC (2)
8,010,422 On-line balance transfers 11 2001
7,756,781 Method and apparatus for a verifiable on line rejection of an applicant for credit 7 2007
 
DELL PRODUCTS L.P. (1)
7,120,589 System and method for managing customer experience information 5 1999
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
8,341,024 Methods and apparatuses for facilitating spontaneous shopping collaboration incorporating consultant's interests 0 2009
 
JOBVITE, INC. (1)
8,601,002 Method and system for identifying job candidates 0 2011
 
PURPLECOMM INC. (1)
8,539,057 Website presence 0 2008
 
STATS CHIPPAC LTD. (1)
7,790,503 Semiconductor device and method of forming integrated passive device module 7 2007
 
WARGAMING.NET LLP (1)
7,904,395 Consumer rating and customer service based thereon within a virtual universe 0 2008
 
YAHOO! INC. (1)
8,689,136 System and method for backend advertisement conversion 0 2010
 
Other [Check patent profile for assignment information] (1)
8,819,214 Click value determination with incentive schemes for website visitors and advertisers 0 2006

Maintenance Fees

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11.5 Year Payment $7400.00 $3700.00 $1850.00 Jun 13, 2017
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Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00