Apparatus and method for company representatives to monitor and establish live contact with visitors to their website

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6976056
SERIAL NO

09593978

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A system for allowing company representatives or web site operators to monitor and track activity of visitors to their web site and proactively establish live contact with the visitor using text messaging. A customer service representative of a website operator can instantly send a message to a visitor in order to help them obtain the most relevant information desired, and to directly answer any questions the visitor may have. A radar screen provides information to the website operator of how people are accessing their website by providing on one screen a visual comparison of the different locations or pages within the website where the visitors are browsing. The radar screen can be divided into sectors representative of each of these locations, and the number of visitors to each one is indicated.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
E.PIPHANY, INC.SAN MATEO, CA22

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kumar, Manu Pittsburgh, PA 3 62

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
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AT&T CORP. (1)
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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (5)
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* 2005/0198,124 System and method for embedded instant messaging collaboration 24 2005
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INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
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NEXTCARD, LLC (3)
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EXCALIBUR IP, LLC (2)
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NEWEGG INC. (2)
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Jobvite, Inc. (2)
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AMAZON TECHNOLOGIES, INC. (4)
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NEW FREEDOM MORTGAGE COMPANY (1)
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AT&T INTELLECTUAL PROPERTY II, L.P. (2)
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WARGAMING.NET LIMITED (2)
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STATS CHIPPAC PTE. LTE. (2)
7790503 Semiconductor device and method of forming integrated passive device module 14 2007
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PurpleComm, Inc., a Delaware Corporation (6)
9336527 Collaborative website presence 0 2008
* 8539057 Website presence 1 2008
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RED HAT, INC. (1)
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GOOGLE INC. (2)
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AT&T CORP. (3)
* 7412410 Automated sales support device 1 2005
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* Cited By Examiner

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