US Patent No: 6,976,056
Number of patents in Portfolio can not be more than 2000
Apparatus and method for company representatives to monitor and establish live contact with visitors to their website
Stats
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Dec 13, 2005
Issued date -
Jun 13, 2000
filing date -
09/593,978
serial no -
In Force
status
Importance
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Abstract
A system for allowing company representatives or web site operators to monitor and track activity of visitors to their web site and proactively establish live contact with the visitor using text messaging. A customer service representative of a website operator can instantly send a message to a visitor in order to help them obtain the most relevant information desired, and to directly answer any questions the visitor may have. A radar screen provides information to the website operator of how people are accessing their website by providing on one screen a visual comparison of the different locations or pages within the website where the visitors are browsing. The radar screen can be divided into sectors representative of each of these locations, and the number of visitors to each one is indicated.
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First Claim
Related Publications
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International Classification(s)
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Cited Art
| Patent Info | (Count) | # Cites | Year |
|---|---|---|---|
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| 6,032,129 Customer centric virtual shopping experience with actors agents and persona | 62 | 1997 | |
| 6,272,531 Method and system for recognizing and acting upon dynamic data on the internet | 15 | 1998 | |
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| 6,175,842 System and method for providing dynamic three-dimensional multi-user virtual spaces in synchrony with hypertext browsing | 76 | 1997 | |
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| 6,091,417 Graphical user interface | 100 | 1998 | |
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| 2001/0054,064 METHOD SYSTEM AND COMPUTER PROGRAM PRODUCT FOR PROVIDING CUSTOMER SERVICE OVER THE WORLD-WIDE WEB | 77 | 1998 | |
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| 6,256,043 Three dimensional virtual reality enhancement techniques | 47 | 1997 | |
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| 5,877,759 Interface for user/agent interaction | 145 | 1997 | |
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| 5,944,791 Collaborative web browser | 278 | 1996 | |
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| 5,768,528 Client-server system for delivery of online information | 410 | 1996 | |
Patent Citation Ranking
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 7.5 Year Payment | $3600.00 | $1800.00 | $900.00 | Jun 13, 2013 |
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Jun 13, 2017 |
| Fee | Large entity fee | small entity fee | micro entity fee |
|---|---|---|---|
| Surcharge - 7.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge - 11.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
| Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |