US Patent No: 6,976,056

Number of patents in Portfolio can not be more than 2000

Apparatus and method for company representatives to monitor and establish live contact with visitors to their website

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Importance

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Abstract

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A system for allowing company representatives or web site operators to monitor and track activity of visitors to their web site and proactively establish live contact with the visitor using text messaging. A customer service representative of a website operator can instantly send a message to a visitor in order to help them obtain the most relevant information desired, and to directly answer any questions the visitor may have. A radar screen provides information to the website operator of how people are accessing their website by providing on one screen a visual comparison of the different locations or pages within the website where the visitors are browsing. The radar screen can be divided into sectors representative of each of these locations, and the number of visitors to each one is indicated.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
E.PIPHANY, INC.SAN MATEO, CA22

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kumar, Manu Pittsburgh, PA 3 49

Cited Art Landscape

Patent Info (Count) # Cites Year
 
EarthLink Network, Inc. (1)
* 6,091,417 Graphical user interface 112 1998
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
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LUCENT TECHNOLOGIES INC. (1)
* 6,256,043 Three dimensional virtual reality enhancement techniques 73 1997
 
FACEBOOK, INC. (1)
* 5,877,759 Interface for user/agent interaction 168 1997
 
KANA SOFTWARE, INC. (1)
* 2001/0054,064 METHOD SYSTEM AND COMPUTER PROGRAM PRODUCT FOR PROVIDING CUSTOMER SERVICE OVER THE WORLD-WIDE WEB 133 1998
 
SILICON VALLEY BANK (1)
5,768,528 Client-server system for delivery of online information 589 1996
 
OPEN INVENTION NETWORK, LLC (1)
5,944,791 Collaborative web browser 358 1996
 
AT&T CORP. (1)
* 6,175,842 System and method for providing dynamic three-dimensional multi-user virtual spaces in synchrony with hypertext browsing 122 1997
* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
* 8,341,024 Methods and apparatuses for facilitating spontaneous shopping collaboration incorporating consultant's interests 0 2009
 
Other [Check patent profile for assignment information] (5)
* 2003/0167,195 System and method for prioritization of website visitors to provide proactive and selective sales and customer service online 47 2003
* 2005/0198,124 System and method for embedded instant messaging collaboration 21 2005
* 2006/0031,144 Automated sales support method & device 1 2005
* 2010/0306,389 RULE BASED MULTIMEDIA COMMUNICATION SYSTEM ON WEB PAGES 5 2009
* 2011/0055,309 Communication in Context of Content 30 2010
 
NEXTCARD, LLC (3)
8,010,422 On-line balance transfers 16 2001
* 2005/0004,864 Implementing a counter offer for an on line credit card application 43 2004
7,756,781 Method and apparatus for a verifiable on line rejection of an applicant for credit 7 2007
 
NEWEGG INC. (1)
* 2011/0022,962 Method and System Utilizing User-State-Monitoring Objects and Relevant Data to Monitor and Provide Customer Service Online 3 2010
 
COMBOTS PRODUCT GMBH & CO. KG (2)
* 2004/0148,342 Web site having an event creation element 31 2003
* 2008/0212,490 Method of Setting Up Connections in a Communication Environment, Communication System and Contact Elemenet for Same 1 2005
 
JOBVITE, INC. (2)
8,601,002 Method and system for identifying job candidates 3 2011
9,053,157 Method and system for identifying job candidates 0 2013
 
WARGAMING.NET LLP (1)
* 7,904,395 Consumer rating and customer service based thereon within a virtual universe 0 2008
 
SAMSUNG ELECTRONICS CO., LTD. (1)
* 2011/0060,989 HELP FILE GENERATING METHOD AND APPARATUS 0 2010
 
AMAZON TECHNOLOGIES, INC. (4)
* 8,819,214 Click value determination with incentive schemes for website visitors and advertisers 0 2006
* 2008/0082,655 Click Value Determination With Incentive Schemes For Website Visitors And Advertisers 5 2006
8,769,079 Determination and management of click values associated with visitors to web sites 1 2007
* 8,046,272 Systems and methods for facilitating real-time product inquiries during online shopping 2 2008
 
PLURIMUS CORPORATION (4)
* 7,533,179 Method and system for characterization of online behavior 17 2002
7,991,901 Method and system for characterization of online behavior 10 2009
* 2009/0265,461 METHOD AND SYSTEM FOR CHARACTERIZATION OF ONLINE BEHAVIOR 1 2009
8,463,919 Process for associating data requests with site visits 10 2011
 
DELL PRODUCTS L.P. (1)
* 7,120,589 System and method for managing customer experience information 6 1999
 
NEW FREEDOM MORTGAGE COMPANY (1)
* 2005/0188,007 System and method for embedding data transmission in a web page 13 2004
 
AT&T INTELLECTUAL PROPERTY II, L.P. (2)
* 7,395,224 Automated sales support device 3 2001
7,769,642 Automated sales support system 1 2009
 
STATS CHIPPAC LTD. (2)
7,790,503 Semiconductor device and method of forming integrated passive device module 11 2007
* 2009/0155,959 Semiconductor Device and Method of Forming Integrated Passive Device Module 4 2007
 
PURPLECOMM INC. (5)
* 8,539,057 Website presence 0 2008
* 2009/0210,503 Website presence 2 2008
* 2009/0210,352 Website presence marketplace 2 2008
* 2009/0210,358 Collaborative website presence 3 2008
* 2010/0198,742 Online Social Encountering 11 2009
 
RED HAT, INC. (1)
* 2009/0222,554 Statistics for online advertising 2 2008
 
GOOGLE INC. (2)
* 7,349,827 System and method for reporting website activity based on inferred attribution methodology 45 2002
8,452,865 System and method for reporting website activity based on inferred attribution methodology 3 2008
 
AT&T CORP. (3)
* 7,412,410 Automated sales support device 1 2005
* 7,398,230 Automated sales support device 1 2005
* 7,395,227 Automated sales support device 1 2005
 
YAHOO! INC. (2)
* 8,689,136 System and method for backend advertisement conversion 0 2010
* 2011/0191,714 SYSTEM AND METHOD FOR BACKEND ADVERTISMENT CONVERSION 11 2010
* Cited By Examiner

Maintenance Fees

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11.5 Year Payment $7400.00 $3700.00 $1850.00 Jun 13, 2017
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