Method and apparatus for providing entitlement information for interactive support
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United States of America Patent
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Dec 13, 2005
Grant Date -
Mar 6, 2003
app pub date -
Sep 6, 2001
filing date -
Sep 6, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A method, apparatus, and computer instructions for providing real-time user support. Monitoring is performed for a user input selecting a particular option on a desktop in the data processing system. In response to detecting the user input, a request is generated for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided. The request is sent to initiate a communication link for real-time user support.
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