Method and apparatus for automatic call distribution
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United States of America Patent
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Jan 10, 2006
Grant Date -
N/A
app pub date -
Dec 2, 1999
filing date -
Dec 2, 1999
priority date (Note) -
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status (Latency Note)
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Abstract
An Internet Protocol (IP) call distribution system, for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained. An automatic call distribution method for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained.
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