Enhanced directory assistance automation
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Feb 14, 2006
Grant Date -
N/A
app pub date -
Aug 21, 2000
filing date -
Aug 21, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech responses from a directory assistance inquiry are individually converted to independent listing and locality search queries. The listing and locality queries are determined by processing the caller's speech responses using a defined speech recognition grammar. The listing and locality queries are used to search a directory assistance database. Once the listing results are returned from the directory assistance database, the records in the listing results are analyzed to select a number for the caller's directory assistance request.
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