Disambiguation method and system for a voice activated directory assistance system
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United States of America Patent
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Mar 14, 2006
Grant Date -
Aug 29, 2002
app pub date -
Feb 27, 2001
filing date -
Feb 27, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.
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