Interactive voice response systems with general-purpose blocks
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United States of America Patent
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Apr 18, 2006
Issued Date -
N/A
app pub date -
Feb 1, 1999
filing date -
Feb 1, 1999
priority date (Note) -
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Abstract
Techniques for generating interactive voice response systems are provided. Multiple interconnected general-purpose blocks can be configured for a specific IVR application. Each general purpose block can include prompts and logic for receiving input. By utilizing general-purpose blocks, complex IVR applications can be quickly and efficiently generated. Additionally, IVR applications can be upgraded and maintained during run-time.
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